Privacy Policy

Effective Date: May 29, 2026

The Emissary Luxury Transport, LLC (“The Emissary,” “we,” “us,” or “our”) is a Virginia-registered luxury chauffeur service operating across Washington, DC, Northern Virginia, and Maryland. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at emissarylux.com or use our services.

Information We Collect

Information You Provide Directly

Contact information: name, email address, phone number, and company name when you submit an inquiry, request a quote, or make a reservation.
Booking details: pickup and dropoff addresses, service date and time, passenger count, service type, and special instructions.
Payment information: payment is processed securely by Stripe, Inc. We do not store credit card numbers, bank account numbers, or full payment card details on our servers. We receive only a confirmation of payment status, last four digits, and transaction identifiers.
Communications: messages you send us via email, phone, or the contact form.

Information Collected Automatically

Analytics data: we operate a self-hosted, privacy-first analytics system. We record page path, referrer, UTM campaign parameters, and a random per-session identifier. We do not use cookies for analytics. No personal identifiers are retained.
Device and browser information: user agent string, screen resolution, and browser type, collected in aggregate for site optimization. No fingerprinting is performed.
Coarse location: country-level geolocation derived from your IP address via HTTP headers. We do not store full IP addresses.

How We Use Your Information

To process and fulfill your reservations and service requests.
To send booking confirmations, reminders, and service updates.
To send invoices and process payments through Stripe.
To respond to inquiries and provide customer support.
To send post-service follow-ups including thank-you notes and review requests (you may opt out at any time).
To send anniversary rebook offers for past occasions (you may opt out at any time).
To improve our website, services, and customer experience.
To comply with legal obligations and protect our rights.

Information Sharing

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

Service providers: Stripe (payment processing), Resend (transactional email delivery). These providers are bound by their own privacy policies and process data only as needed to provide their services.
Assigned chauffeurs: your name, pickup address, and special instructions are shared with the driver assigned to your booking.
Legal requirements: we may disclose information if required by law, subpoena, or court order, or to protect our rights, safety, or property.

Data Retention

We retain booking and customer records for as long as necessary to provide our services and comply with legal obligations, including tax and financial recordkeeping requirements. Analytics data is aggregated and does not contain personal identifiers. You may request deletion of your personal data at any time by contacting us.

Your Rights

All Users

Request access to the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Opt out of marketing communications at any time.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:

Right to know what personal information we collect and how it is used.
Right to delete your personal information.
Right to opt out of the sale of personal information. We do not sell personal information.
Right to non-discrimination for exercising your privacy rights.

European Residents (GDPR)

If you are located in the European Economic Area, you have the right to access, rectify, port, and erase your data. Our lawful basis for processing is performance of a contract (booking services) and legitimate interests (improving our services). You may lodge a complaint with your local data protection authority.

Security

We implement industry-standard security measures including encrypted connections (TLS/HTTPS), secure payment processing via Stripe, encrypted storage of sensitive documents, role-based access controls, and audit logging of all administrative actions. While no method of transmission over the internet is completely secure, we take reasonable precautions to protect your information.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, contact us at:

The Emissary Luxury Transport, LLC
Email: info@emissarylux.com
Phone: (571) 673-5010
Washington, DC Metropolitan Area