Terms of Service

Effective Date: May 29, 2026

These Terms of Service (“Terms”) govern your use of the website at emissarylux.com and all services provided by The Emissary Luxury Transport, LLC (“The Emissary,” “we,” “us”), a Virginia-registered limited liability company. By accessing our website or booking our services, you agree to be bound by these Terms.

Services

The Emissary provides luxury chauffeured transportation services across Washington, DC, Northern Virginia, and Maryland for weddings, corporate events, airport transfers, VIP protection, and other occasions. All services are provided by reservation only.

Reservations and Deposits

• All reservations require a deposit to confirm. The standard deposit is 50% of the quoted total, due at the time of booking unless otherwise specified in your proposal.
• Deposits are processed securely through Stripe and are non-refundable except as described in the Cancellation Policy below.
• The remaining balance is due on or before the date of service unless alternative arrangements are made in writing.
• Quoted prices include the vehicle, chauffeur, and standard amenities for the specified duration. Add-on services and extended time are billed at the rates stated in your proposal.

Cancellation Policy

• More than 14 days before service: full deposit refund minus a $50 administrative fee.
• 7–14 days before service: 50% of the deposit is refundable.
• Less than 7 days before service: the deposit is non-refundable.
• No-show: the full quoted amount is due.
• Cancellations must be submitted in writing to reservations@emissarylux.com.

Pricing and Payment

• All prices are quoted in US dollars and are subject to applicable sales tax as required by DC, Virginia, or Maryland law.
• Gratuity is not included in the quoted price and is at the discretion of the client.
• If the actual duration of service exceeds the reserved time, overtime will be billed at the vehicle’s hourly rate in 30-minute increments.
• We accept payment via credit card, debit card, and ACH transfer through our secure payment portal.

Client Responsibilities

• You are responsible for providing accurate pickup addresses, contact information, and itinerary details.
• Guests are expected to treat the vehicle and chauffeur with respect. Smoking, illegal substances, and open containers of alcohol are prohibited in all vehicles.
• The client is responsible for any damage to the vehicle interior caused by guests during the service period. A cleaning or damage fee will be assessed as necessary.

Limitation of Liability

The Emissary maintains commercial auto liability insurance, general liability insurance, and workers’ compensation coverage as required by law. Our liability is limited to the amount paid for the specific service in question.

We are not liable for delays caused by traffic, weather, road closures, or other circumstances beyond our reasonable control. In such cases, we will make commercially reasonable efforts to provide alternative arrangements.

The Emissary is not responsible for items left in vehicles. We will make reasonable efforts to locate and return lost property.

Intellectual Property

All content on emissarylux.com, including text, images, logos, and design elements, is the property of The Emissary Luxury Transport, LLC and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works without our written consent.

Website Use

• You agree not to use our website for any unlawful purpose or to transmit harmful, abusive, or fraudulent content.
• You agree not to attempt to gain unauthorized access to our systems or interfere with the proper operation of the website.
• We reserve the right to refuse service to anyone for any reason at our discretion.

Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in Fairfax County, Virginia, under the rules of the American Arbitration Association, unless both parties agree to mediation first.

Indemnification

You agree to indemnify and hold harmless The Emissary Luxury Transport, LLC, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised Terms.

Contact

The Emissary Luxury Transport, LLC
Email: info@emissarylux.com
Phone: (571) 673-5010